Lost channels, picture freezing or completely no signal after a storm — diagnosed over the phone where we can, fixed on the first visit in nearly every case. Fixed-price callout, no surprise charges, two-year guarantee on any part fitted.
Thirty years on Surrey rooftops tells you what's usually wrong before you even get there:
We arrive with a calibrated signal meter and the common spares — connectors, coax, lashing kits, distribution amps, replacement aerials in Group A, Group K and wideband. Diagnosis usually takes 15 minutes; most jobs are finished within the hour. You get a fixed price before we touch anything.
Surrey gets the brunt of every weather front from the South Coast. After named storms we run flat out — call early in the day if you've lost signal completely. Most storm jobs are bent aerial elements or a lashing kit gone slack, both fixable inside the same visit.
Fixed-price callout is £100 which includes diagnosis and most minor repairs (connector replacement, cable re-terminating, retune). A new aerial fitted is from £85. We tell you the price before we do the work — no surprises.
Almost always, yes — if you call before 5pm Mon–Sun we have same-day slots available across Surrey. Storm days fill up first so call early.
Wind shifts the aerial out of alignment or bends elements; rain finds its way into a perished connector. Both are easy fixes if caught early; left for weeks the cable can corrode internally and need replacing.
Usually a failed signal distribution amplifier, sometimes a single bad cable run or connector. We test every outlet and replace what's failed.
Yes — two years on any new part fitted (aerial, cable, amp, connectors). Workmanship guaranteed too.